We accept referrals from members of the public, social workers, family court advisors and solicitors.

 

We can offer video based contact sessions between a parent and their children. This option can be used in between contact sessions or as an alternative to in person child contact services.

All sessions are supervised throughout by an experienced child contact supervisor, who also facilitates the connections, ensuring no direct contact between parent and child outside of the session.

Maximum zoom duration is one hour.

Please use the enquiry form below.

Video Based Contact Services
 
 

  • We have significant experience in supervision of contact sessions via Zoom video software and offer this service to those families who request it. Zoom is free and easily accessible to all users.

    We strongly believe that indirect contact between children and their non-resident parents can help maintain and nurture important family relationships, which is especially critical to a healthy emotional and identity development in young children.

    Both parties will need an internet-enabled device with a webcam, speaker and microphone. This means that you can use your smart phone, tablet, laptop or computer. But, we recommend larger screens for optimal contact experience, so phones would not be ideal for this.

    THE PROCESS

    Contact sessions via video are limited to 1 hour at a time. This is because 60 minutes is a maximum we consider realistic when it comes to an indirect, screen-based contact meeting between a child/ren and their parent/family member.

    Our contact supervisor will be in control of the session throughout.

    COSTS

    All video/telephone contact sessions attract a fixed fee. No session will last more than one hour. Some may run for less time if the child finds one hour too long, especially if a younger child.

     OTHER KEY POINTS

    This service is available to private individuals and Local Authorities, nationally.

    Video recording of sessions is strictly prohibited.

  • Please submit your Enquiry Form for new child contact enquiries or email us to enquire about contact.

    Please always state you are hoping for video based child contact sessions

  • • All contact workers are trained Family Support Workers (FSWs)

    • All have been safely recruited and have current, Enhanced DBS checks

    • Some FSWs are bilingual and can engage with families with cultural competency, including speaking their native language

  • Contact Services can take place Monday to Sunday 9am to 7pm.

    Our offices are open 9am to 5pm Monday to Friday

  • Centres in Sussex: Hassocks, Haywards Heath, Eastbourne, Hastings

    Centres in East Anglia: Bury. St. Edmunds

    Centres in Essex: Colchester

    Community Based Contact Sessions across East Anglia, The South East and London